Junior Customer Success Manager m/w/d
Permanent employee, Full-time · Remote, Munich, Berlin
Read job description in: English EN
German
Your mission
- Actively drive the growth of optilyz as the leading Direct Mail Automation Software, reshaping the future of direct mailing
- Advise our clients on how to integrate print mailings into their digital strategies
- Co-develop direct mail campaigns with clients and support them throughout the implementation process
- Identify up- and cross-selling opportunities to strengthen customer loyalty and drive revenue growth
- Share your customer success stories through case studies, talks, and webinars - we see ourselves as thought leaders and disruptors in the industry
- Closely collaborate with our Sales, Operations, Marketing, and Product teams, continuously contributing to the improvement of our internal processes
- Build a deep understanding of client needs and challenges, providing valuable input for the further development of our platform
Your profile
- You hold a university degree or completed vocational training
- You have a strong sense for customer needs and find pragmatic, sustainable solutions in close collaboration with internal teams
- You enjoy working independently, are well-organized, and have an interest in IT products and technical challenges
- You are fluent in German and English, enabling effective communication with both clients and international teams
- Nice to have: Experience or knowledge in (dialogue) marketing and print environments
Why us?
- Join our international team with a culture of openness, transparent communication, diversity, and fun at work
- Live our company values: Impact, Reliability & Simplicity - both internally and externally
- Work for a climate-neutral and sustainable brand with flat hierarchies and a strong feedback culture
- Enjoy flexible working hours and locations through our home-office policy - choose between one of our 4 office locations or remote work
- Take advantage of Workation - work from another EU country for up to 3 months per year
- Benefit from our Personal Development and Home Office budgets
- Receive a 50€ monthly employer-funded pension plan
- Access discounts from over 800 providers through corporate benefits
- Take 30 vacation days per year to recharge
Apply for this job
About us
We are Europe’s leading software for physical mailings in Customer Relation Management (CRM) and enable large companies to send highly personalized and automated print advertising to their existing customers. Thanks to our innovative B2B SaaS solution, Direct Mail can be integrated into cross-channel marketing as a precisely fitting advertising medium without much effort. optilyz was founded in 2015 with the goal of fundamentally transforming an old-school channel like print. Because from our point of view, print advertising is anything but dead. What it needed was a bridge into the digital world, where it can be controlled as a performance channel driven by data.
Become part of our 30-strong team at one of our 2 locations (Berlin & Munich) or remotely (fully & hybrid) and join us in our vision to revolutionize the print mailing market!
Deine Aufgaben
- Actively drive the growth of optilyz as the leading Direct Mail Automation Software, reshaping the future of direct mailing
- Advise our clients on how to integrate print mailings into their digital strategies
- Co-develop direct mail campaigns with clients and support them throughout the implementation process
- Identify up- and cross-selling opportunities to strengthen customer loyalty and drive revenue growth
- Share your customer success stories through case studies, talks, and webinars - we see ourselves as thought leaders and disruptors in the industry
- Closely collaborate with our Sales, Operations, Marketing, and Product teams, continuously contributing to the improvement of our internal processes
- Build a deep understanding of client needs and challenges, providing valuable input for the further development of our platform
Dein Profil
- You hold a university degree or completed vocational training
- You have a strong sense for customer needs and find pragmatic, sustainable solutions in close collaboration with internal teams
- You enjoy working independently, are well-organized, and have an interest in IT products and technical challenges
- You are fluent in German and English, enabling effective communication with both clients and international teams
- Nice to have: Experience or knowledge in (dialogue) marketing and print environments
Deine Benefits
- Join our international team with a culture of openness, transparent communication, diversity, and fun at work
- Live our company values: Impact, Reliability & Simplicity - both internally and externally
- Work for a climate-neutral and sustainable brand with flat hierarchies and a strong feedback culture
- Enjoy flexible working hours and locations through our home-office policy - choose between one of our 4 office locations or remote work
- Take advantage of Workation - work from another EU country for up to 3 months per year
- Benefit from our Personal Development and Home Office budgets
- Receive a 50€ monthly employer-funded pension plan
- Access discounts from over 800 providers through corporate benefits
- Take 30 vacation days per year to recharge
Apply for this job
Über uns
Wir sind Europas führende Software für physische Mailings im Customer Relation Management (CRM) und ermöglichen großen Unternehmen, hochpersonalisierte und automatisierte Print-Werbung an ihre Bestandskunden zu verschicken. Dank unserer innovativen B2B-SaaS-Lösung kann Direct Mail als passgenaues Werbemittel ohne großen Aufwand in das Cross-Channel-Marketing eingebunden werden. optilyz wurde 2015 mit dem Ziel gegründet, einen Old-School-Kanal wie Print grundlegend zu transformieren. Denn aus unserer Sicht ist Print-Werbung alles andere als tot. Was sie brauchte, ist eine Brücke in die digitale Welt, wo sie als Performance-Kanal datengetrieben ausgesteuert werden kann.
Werde an einem unserer 2 Standorte (Berlin & München) oder remote (fully & hybrid) Teil unseres 30-köpfigen Teams und lebe mit uns die Vision, den Print-Mailing-Markt zu revolutionieren!
Apply for this job
We are looking forward to hearing from you!
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