The role
As Senior Manager - Operations Transformation & Performance (OTP), you’ll play a key role in shaping our international Inventory and Warehousing agenda. You will contribute to the development of our target operating model and lead improvement projects across our 12+ international fulfillment centers.
Reporting to the Associate Director OTP (Inventory & Warehousing), you will independently manage a portfolio of local and global projects aimed at increasing operational efficiency, improving inventory accuracy, and optimizing warehouse processes.
Working closely with both global leadership and local operations teams, you will help define and execute the international OTP agenda, orchestrate improvement initiatives, and support implementation on site. Leveraging our global footprint and best-practice exchange, you will enable sites to scale efficiently, adopt new technologies, and improve core inventory and warehouse management processes-while minimizing errors and maximizing efficiency.
This role combines strategic design, project execution, and hands-on support. You’ll drive progress on long-term transformation initiatives while also providing guidance and troubleshooting for urgent operational challenges.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
Engage and build community - Strengthen international collaboration by engaging with local stakeholders and building a global Inventory & Warehousing community.
- Facilitate expert forums to align on priorities, share best practices, and address ongoing challenges across markets.
- Collect, analyze, and incorporate feedback into process improvements and global roadmap planning.
Develop and improve performance metrics - Enhance visibility and accountability in Inventory & Warehousing operations.
- Partner with cross-functional teams to design and launch dashboards that provide transparency on key metrics (e.g., stock levels, stock accuracy, process adherence).
- Drive discussions on performance indicators, support problem-solving, and enable data-driven decision-making.
Optimize and standardize processes - Ensure consistent and efficient Inventory & Warehousing practices across the international network.
- Apply global guidelines and standards to warehouse and inventory processes.
- Lead benchmarking and process-mapping initiatives to identify efficiency opportunities.
- Oversee the creation and rollout of global standard operating procedures (SOPs) and ensure alignment across stakeholders.
- Collaborate with technology teams to support the development and rollout of system features and tools.
- Promote adherence to global standards through regular reviews and structured change management.
- Contribute to maturity assessments of fulfillment operations and support the design of improvement initiatives with local teams.
What you’ll bring
- An exceptional academic record with a Master’s degree from a top tier college or University (Engineering and Business degrees preferred)
- Minimum 3-5 years of relevant experience, preferable as a consultant, Continuous Improvement Engineer or Production Leader with track record in operations improvement project delivery
- Solid method competency in lean methods, problem solving techniques and structuring of complex improvement projects
- Progressive supply chain and operations leadership roles
- Six sigma black belt or similar qualification is a plus
- Exceptional project and people management skills
- Superior analytical skills and operational modeling capabilities connected to strategic thinking
- Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs, combined with a good sense of hands on mentality
- Interest to frequently travel abroad
- Fluent business English knowledge, other languages are considered a plus.
